<Rememento - White Shadow> Global Terms of Service

Chapter 1: General Provisions

Article 1 (Purpose)

These Terms of Service ("Terms") govern the rights, obligations, and responsibilities between BLACKSTORM Inc. ("Company") and the members ("Members") regarding the game service "Rememento - White Shadow" ("Service"), including compliance with operational policies and other necessary matters.

Article 2 (Definitions)

The key terms used in these Terms are defined as follows:

"Member": An individual who agrees to these Terms and enters into a service contract with the Company.
"Account": A unique identifier consisting of a combination of letters and numbers issued to a Member.
"Content": All digital content provided by the Company, including games, digital items, applications, and network services.
"Paid Content": Content that Members access by paying a monetary fee.
"Virtual Currency": Digital currency used within the Service (e.g., Memory Lights).
"Device": Mobile devices, tablets, PCs, and other equipment capable of accessing the Service.
"Operation Policy": Separate rules and guidelines supplementing these Terms.

Article 3 (Effect and Amendment of Terms)

The Company may revise these Terms and Operation Policy in compliance with applicable laws. If revised, the Company will announce the effective date and reasons at least 7 days in advance (30 days for significant changes). Members who do not agree with the amended Terms may terminate the service contract.

Article 4 (Governing Law)

Matters not specified in these Terms shall be governed by the General Data Protection Regulation ("GDPR"), the California Consumer Privacy Act ("CCPA"), and mandatory local laws in the Member's country of residence.

Chapter 2: Conclusion and Management of Service Agreement

Article 5 (Formation of Service Agreement)

The service agreement is established when a Member agrees to these Terms, completes the registration process according to the Company's procedures, and the Company approves the application.

Article 6 (Restrictions and Termination of Service Agreement)

The Company may refuse or terminate the service agreement if:

False information is provided during registration.
Laws or public morals are violated.
Activities interfering with the Company’s operations are engaged in.

Article 7 (Account Management)

Members are responsible for managing their own accounts and passwords. Accounts and access rights cannot be transferred, sold, or shared with third parties. The Company is not responsible for any damages resulting from the Member’s negligence.

Chapter 3: Protection of Personal Information

Article 8 (Collection and Use of Personal Information)

The Company collects, uses, and protects Members' personal information in accordance with applicable privacy laws including GDPR and CCPA, and as stipulated in the separate Privacy Policy.

Chapter 4: Provision and Restriction of Service

Article 9 (Provision and Modification of Service)

The Company endeavors to provide stable services but may modify or suspend all or part of the Service due to system maintenance or urgent issues. Prior notice will be given where possible.

Article 10 (Advertisements and External Links)

The Company may provide advertisements and links to external sites within the Service. The Company is not responsible for any issues arising from Member access to such external sites.

Chapter 5: Paid Content, Payment, and Refunds

Article 11 (Payment for Paid Content)

Members may purchase paid content using payment methods provided by the Company or distribution platforms. Members bear full responsibility for payments made.

Article 12 (Virtual Currency - Memory Lights)

Memory Lights are digital currencies used exclusively within the Service.
They cannot be exchanged for cash, transferred, inherited, or rented.
Memory Lights have no expiration date and are usable only for purchasing paid content.

Article 13 (Refund Policy)

Refunds for unused paid content or Memory Lights may be requested within 7 days of purchase.
Refund requests must match purchase records and must be submitted through the official customer support channels.
For purchases via iOS App Store or Google Play Store, refund requests must follow the respective platform’s refund policies.

Article 14 (Refunds upon Service Termination)

In the event of service termination, the Company will provide at least 30 days' prior notice. Refunds for unused Memory Lights may be requested during the designated refund period.

Chapter 6: Member Rights and Obligations

Article 15 (Member Rights)

Members have the right to:

Access contents and services provided by the Company.
Submit inquiries and complaints through customer service.
Appeal service restrictions or suspensions.

Article 16 (Member Obligations)

Members must:

Not infringe upon other Members’ rights or disrupt public order.
Not use unauthorized programs, exploit bugs, or engage in gold farming.
Report system errors or bugs to the Company immediately.

Chapter 7: Operation Policy and Usage Restrictions

Article 17 (Role and Responsibility of Operators)

Operators shall maintain fairness and neutrality, shall not request personal information, and shall not offer special advantages to any Member.

Article 18 (Grounds and Levels of Usage Restriction)

The Company may impose warnings, temporary suspensions, or permanent bans for:

Exploiting bugs or system errors.
Using unauthorized programs.
Hacking, account theft, personal information leakage.
Harassment, fraud, or promoting illicit activities.

Usage restrictions are determined in accordance with the severity of the violation based on the Operation Policy.

Chapter 8: Restoration and Dormant Account Policies

Article 19 (Restoration Policy)

Restoration requests must be submitted within 7 days of the incident. Restoration is possible only when verifiable records exist.

Article 20 (Dormant Accounts)

Accounts inactive for 12 months or more may be deleted after prior notice to the Member.

Chapter 9: Customer Support and Staff Protection

Article 21 (Protection of Customer Support Staff)

Abuse, harassment, or threats directed at customer support staff will result in warnings, suspension of consultations, or service restrictions.

Chapter 10: Liability and Disclaimer

Article 22 (Liability for Damages)

The Company is liable only for damages caused by its willful misconduct or gross negligence.

Article 23 (Disclaimer)

The Company is not responsible for service interruptions caused by force majeure, Member negligence, or actions of third parties.

Chapter 11: Dispute Resolution and Jurisdiction

Article 24 (Dispute Resolution)

Members may submit complaints or requests for dispute resolution to the Company, which will process them promptly.

Article 25 (Jurisdiction)

Any disputes arising out of or related to the Service shall be subject to the exclusive jurisdiction of the Seoul Central District Court in the Republic of Korea.

Article 26 (Regional Special Provisions and Application of Local Laws)

In cases where any provision of these Terms conflicts with mandatory laws of a Member’s country of residence, such mandatory laws shall prevail.
Certain jurisdictions (e.g., European Union, United Kingdom, Brazil, Canada) may impose mandatory regulations on refunds, data protection, and consumer rights.
If any provision is rendered invalid by local law, it shall be modified accordingly while the remaining provisions shall remain in full force and effect.

Addendum

These Terms shall take effect on May 28, 2025.
The Operation Policy and Privacy Policy shall be applied together with these Terms.